According to @elevenlabsio, Sharpen has selected ElevenLabs as their exclusive provider for AI voice agents, marking one of the first native deployments of agentic AI within a Contact Center as a Service (CCaaS) platform. This integration signifies a shift in the industry, as AI is now embedded in the orchestration layer of contact centers, providing real-time access to full caller history, sentiment analysis, and escalation status. This allows for smooth transitions between AI and human agents, improving operational efficiency and customer experience. Business opportunities include enhanced automation, reduced response times, and scalable AI-driven customer engagement solutions. (Source: @elevenlabsio, Oct 7, 2025)